Frequently Asked Questions

Creating a casinoscores account is quick and straightforward. Head to the casinoscores homepage and click the Register button. You will be asked to provide your full name, email address, mobile number, date of birth, and a secure password. Once your basic details are submitted, you will need to complete our KYC (Know Your Customer) verification by uploading a valid, government-issued Philippine ID — such as your PhilSys National ID, passport, UMID, SSS ID, or driver's licence.

• Registration is free and takes only a few minutes.
• You must be at least 21 years old to register, in line with Philippine gaming regulations.
• One account per person — duplicate accounts are not permitted and may result in suspension.
• Make sure the details you provide match your government ID exactly.

The minimum age to register and play at casinoscores is 21 years old. This is a strict requirement under Philippine gaming regulations and is non-negotiable. All players must complete age verification as part of the KYC process before they can deposit funds or access real-money games. Any account found to belong to a person under 21 will be immediately suspended and any deposited funds returned in accordance with our Terms and Conditions.

Account verification at casinoscores involves submitting a clear photo or scan of a valid Philippine government-issued ID. Accepted documents include your PhilSys National ID, passport, UMID, SSS ID, Pag-IBIG ID, or driver's licence. In some cases, we may also request a selfie holding your ID, or proof of address such as a recent utility bill or bank statement from BPI, BDO, or Metrobank. Verification is typically completed within 24 hours on business days. You will receive an email confirmation once your account is fully verified.

To reset your casinoscores password, click the Forgot Password link on the login page. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you are still having trouble, contact our support team at [email protected] and we will assist you promptly.

Yes, you can update your registered email address or mobile number by contacting our support team. For security reasons, changes to core account details require identity verification. You will need to confirm your identity by providing a valid ID and answering security questions. This process helps protect your account from unauthorised changes. Please allow up to 3 business days for such requests to be processed.

casinoscores supports a wide range of Philippine-friendly payment methods to make depositing and withdrawing as convenient as possible for Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI Online, BDO Online, Metrobank Online
• Cards: Visa and Mastercard debit and credit cards
• Over-the-counter: Selected convenience store and payment centre options

All transactions are processed in Philippine Peso (₱) and are secured with industry-standard encryption.

Most deposits at casinoscores are credited instantly or within a few minutes. GCash and PayMaya deposits are typically reflected in your casinoscores balance immediately after the transaction is confirmed. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours. If your deposit has not appeared after 1 hour, please contact our support team with your transaction reference number and we will investigate right away.

Withdrawal processing times at casinoscores depend on the method you choose:

• GCash / PayMaya: Typically processed within 1–3 business hours once approved.
• BPI / BDO / Metrobank bank transfer: Usually 1–3 business days.
• Card withdrawals: 3–5 business days depending on your card issuer.

Please note that all withdrawals require a fully verified account. Withdrawals are processed during business hours (Monday to Friday, 9am–6pm PHT). Requests submitted outside these hours will be processed on the next business day.

casinoscores maintains competitive limits to suit players of all levels. As a general guide:

• Minimum deposit: ₱100
• Maximum deposit: Varies by payment method; GCash and PayMaya limits are subject to your e-wallet tier limits.
• Minimum withdrawal: ₱500
• Maximum withdrawal: Subject to your account verification level and any applicable bonus wagering requirements.

For the most up-to-date limits, please refer to the Cashier section of your casinoscores account or contact our support team.

casinoscores does not charge any fees on deposits or withdrawals from our side. However, your payment provider — whether GCash, your bank, or your card issuer — may apply their own transaction fees or currency conversion charges. We recommend checking with your payment provider for their applicable fees before initiating a transaction. casinoscores will always display the exact amount you will receive before you confirm a withdrawal.

casinoscores offers a generous welcome bonus package for new Filipino players. The exact offer may vary depending on current promotions, so we recommend checking the Promotions page of your casinoscores account after registering for the latest details. Welcome bonuses at casinoscores typically include a deposit match bonus on your first deposit, and may also include free spins on selected slot games. All bonuses are subject to wagering requirements and terms and conditions.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱1,000 bonus with a 30x wagering requirement, you would need to place a total of ₱30,000 in bets before the bonus winnings become withdrawable. Different games may contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms before claiming any offer at casinoscores.

Most bonuses at casinoscores are credited automatically when you meet the qualifying conditions — for example, making a qualifying deposit of the minimum required amount. Some promotions may require you to enter a bonus code during the deposit process. You can view all available promotions and their claim instructions in the Promotions section of your casinoscores account. If you believe a bonus has not been credited correctly, contact our support team and we will look into it for you.

Yes. If you prefer to play without bonuses — for example, if you want to withdraw your winnings without any wagering requirements attached — you can opt out of bonus offers in your casinoscores account settings. Simply navigate to the Bonuses section of your account preferences and toggle off automatic bonus crediting. You can also contact our support team to request that no bonuses be applied to your account going forward.

casinoscores offers a diverse and growing library of games to suit every type of Filipino player. Our current game categories include:

• Slots: Hundreds of video slots from leading providers, with varying themes, paylines, and RTP rates.
• Bingo: Multiple bingo variants including our popular Go Goal Bingo format.
• Live Casino: Real-time live dealer games including baccarat, roulette, blackjack, and more — streamed in HD.
• Table Games: Classic casino table games available in both RNG and live formats.

New games are added regularly. Check the casinoscores Casino page for the latest additions.

Yes. casinoscores is fully optimised for mobile play. You can access the full casinoscores platform directly through your mobile browser on any iOS or Android device — no app download required. The mobile site is designed to deliver a smooth, responsive experience whether you are playing on a smartphone in Manila, a tablet in Cebu, or anywhere else in the Philippines. Simply visit casinoscores.vip on your mobile browser and log in to your account to start playing.

Yes. All games at casinoscores use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our RNG systems are regularly tested and audited by independent third-party testing laboratories. Live casino games are streamed from professional studios with real dealers and physical equipment, providing an additional layer of transparency. casinoscores is committed to providing a fair and trustworthy gaming environment for all Filipino players.

Go Goal Bingo is one of casinoscores's most popular and unique game formats — a fast-paced, exciting bingo variant that combines the classic bingo experience with additional bonus features and prize multipliers. It is designed to be easy to pick up for new players while offering enough depth and excitement to keep experienced players engaged. You can find Go Goal Bingo in the dedicated section of the casinoscores platform. Visit the Go Goal Bingo page for full details on how to play and current prize pools.

casinoscores takes responsible gaming seriously. If you feel you need a break from gambling, you can activate self-exclusion directly from your account settings under the Responsible Gaming section. Choose a self-exclusion period ranging from 6 months up to permanent exclusion. Once activated, your account will be suspended for the chosen period and you will not be able to log in, deposit, or place bets. If you need immediate assistance, contact our support team at [email protected] and we will process your self-exclusion request right away. You can also visit our Responsible Gaming page for more tools and resources.

Yes. casinoscores allows you to set daily, weekly, or monthly deposit limits on your account to help you stay in control of your spending. You can configure these limits in the Responsible Gaming section of your account settings. Deposit limits take effect immediately when you lower them. If you wish to increase a limit, a mandatory cooling-off period applies before the increase takes effect — this is a deliberate safeguard to prevent impulsive decisions. We strongly encourage all players to set limits that reflect their personal budget and gaming goals.

If you are concerned that gambling is negatively affecting your life — financially, emotionally, or in your relationships — please take action immediately. casinoscores provides several tools to help, including self-exclusion, deposit limits, and cooling-off periods. You can access all of these from your account settings or by contacting our support team. We also encourage you to reach out to professional support organisations. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and guidance for Filipino players. Remember: it is always okay to ask for help, and casinoscores will support you every step of the way. Visit our Responsible Gaming page for a full list of resources and tools available to you.

Yes. casinoscores offers a cooling-off period option that lets you take a short break — from 24 hours up to 30 days — without committing to a full self-exclusion. During a cooling-off period, your account remains open but you will be unable to deposit or place bets. This is a great option if you feel you need a short pause to reassess your gaming habits. You can activate a cooling-off period from the Responsible Gaming section of your account settings at any time.

casinoscores takes the security of your personal data very seriously. We use industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. casinoscores complies with the Philippine Data Privacy Act (Republic Act 10173) and our data handling practices are outlined in full in our Privacy Policy. We conduct regular security audits and employ multiple layers of technical and organisational safeguards to keep your data safe.

There are several steps you can take to keep your casinoscores account secure:

• Use a strong, unique password that you do not use for any other website or app.
• Enable two-factor authentication (2FA) in your account security settings.
• Never share your login credentials with anyone — casinoscores staff will never ask for your password.
• Always log out of your account when using a shared or public device.
• Be cautious of phishing emails or messages claiming to be from casinoscores — always verify by contacting us directly.
• Keep your registered email address and mobile number up to date so we can reach you if suspicious activity is detected.

If you notice any suspicious activity on your casinoscores account — such as unrecognised logins, unexpected transactions, or changes to your account details that you did not make — take the following steps immediately:

• Change your password right away using the account settings page.
• Contact our support team at [email protected] to report the issue.
• Request a temporary account freeze while the matter is investigated.
• If you believe your linked payment method (e.g. GCash or bank account) has also been compromised, contact your payment provider immediately.

Our security team will investigate all reports promptly and take appropriate action to protect your account and funds.