casinoscores
Privacy Policy

Welcome to casinoscores (referred to herein as "casinoscores," "we," "us," or "our"), accessible at https://casinoscores.vip. We are committed to protecting the privacy and personal data of every player and visitor who interacts with our platform.

This Privacy Policy ("Policy") explains how casinoscores collects, uses, stores, discloses, and protects your personal information when you visit our website, register an account, or use any of our gaming services (collectively, the "Platform"). It also describes your rights in relation to your personal data and how you can exercise those rights.

This Policy is to be read together with our Terms and Conditions and Responsible Gaming Policy, which are incorporated by reference. This Policy applies to all users of the casinoscores Platform, including registered players and unregistered visitors browsing our website.

casinoscores is designed and operated primarily for players located in the Philippines. We comply with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

casinoscores collects various categories of personal data depending on how you interact with our Platform. The categories of data we collect include:

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required for responsible gaming purposes (e.g., self-exclusion requests) or as mandated by applicable law.

casinoscores collects personal data through the following means:

• Direct Interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or submit any form on the Platform, you directly provide us with personal data.
• Automated Technologies: As you navigate and interact with the casinoscores Platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, browser type, device identifiers, and pages visited.
• Third-Party Sources: We may receive personal data about you from third parties, including payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification service providers, fraud prevention agencies, and regulatory authorities where required by law.
• KYC and Verification Providers: To comply with our regulatory obligations, we may use third-party identity verification services that process your government-issued identification documents on our behalf.

casinoscores uses your personal data only for legitimate purposes and only to the extent necessary for those purposes. The primary purposes for which we process your data include:

1. Account Management: To register and maintain your casinoscores player account, verify your identity, and manage your account settings and preferences.
2. Service Delivery: To provide you with access to our gaming platform, process your deposits and withdrawals, and deliver the services you have requested.
3. Regulatory Compliance: To comply with our legal and regulatory obligations, including KYC verification, anti-money laundering (AML) checks, and reporting requirements under Philippine law and PAGCOR regulations.
4. Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal or prohibited activities on the Platform.
5. Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and provide responsible gaming tools and support to players who need them.
6. Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance when you contact our support team.
7. Platform Improvement: To analyse usage patterns, conduct research, and improve the functionality, performance, and user experience of the casinoscores Platform.
8. Marketing Communications: To send you promotional offers, bonuses, and news about casinoscores — but only where you have provided your consent to receive such communications. You may withdraw your consent at any time.
9. Legal Claims: To establish, exercise, or defend legal claims in connection with the casinoscores Platform or your use thereof.

casinoscores will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

casinoscores does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your personal data with the following categories of recipients in the circumstances described below:

• Payment Processors: We share financial data with payment service providers (including GCash, PayMaya, BPI, BDO, and Metrobank) to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable data protection laws.
• Identity Verification Providers: We engage third-party KYC and identity verification services to assist with the verification of your identity and age. These providers process your data solely on our behalf and under our instructions.
• Regulatory and Law Enforcement Authorities: We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other government bodies where required or permitted by applicable Philippine law.
• Fraud Prevention Agencies: We may share data with fraud prevention and security service providers to protect the Platform and our players from fraudulent activity.
• Professional Advisers: We may share data with our legal advisers, auditors, and other professional consultants where necessary for the conduct of our business, subject to appropriate confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of casinoscores's business, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.

casinoscores uses cookies and similar tracking technologies to enhance your experience on our Platform, analyse usage patterns, and support our security and fraud prevention measures. A cookie is a small text file placed on your device when you visit a website.

We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the operation of the casinoscores Platform. They enable core functions such as account login, session management, and security features. These cookies cannot be disabled without affecting Platform functionality.
• Performance and Analytics Cookies: These cookies collect information about how visitors use the Platform, such as which pages are visited most frequently and whether users encounter error messages. This data helps us improve the Platform's performance and user experience.
• Functionality Cookies: These cookies allow the Platform to remember your preferences and settings, such as your preferred language or display options, to provide a more personalised experience.
• Targeting and Marketing Cookies: These cookies may be used to deliver promotional content that is relevant to your interests. They are only placed where you have provided your consent.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the casinoscores Platform. For more information on managing cookies, refer to your browser's help documentation.

casinoscores retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The key retention periods that apply to your data are as follows:

• Account Data: Retained for the duration of your account and for a period of at least five (5) years following account closure, in accordance with applicable Philippine regulatory requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine anti-money laundering regulations.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by applicable law or regulatory guidance.
• Customer Support Communications: Retained for a period of two (2) years from the date of the last interaction, unless a longer retention period is required for dispute resolution or legal purposes.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal obligations.

When personal data is no longer required for the purposes for which it was collected, casinoscores will securely delete or anonymise it in accordance with our data disposal procedures.

casinoscores takes the security of your personal data seriously. We have implemented a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the casinoscores Platform is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Access Controls: Access to personal data is restricted to authorised casinoscores personnel who have a legitimate need to access it in the course of their duties. All staff with access to personal data are subject to confidentiality obligations.
• Secure Storage: Personal data is stored on secured servers with appropriate physical and logical access controls, firewalls, and intrusion detection systems.
• Password Security: Account passwords are stored in hashed form using industry-standard cryptographic algorithms. casinoscores staff cannot view your password in plain text.
• Regular Security Reviews: We conduct regular reviews of our security practices and systems to identify and address potential vulnerabilities.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, casinoscores will notify the National Privacy Commission (NPC) and, where required, affected individuals, in accordance with the Data Privacy Act of 2012 and its implementing rules.

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by casinoscores:

• Right to Be Informed: You have the right to be informed about how your personal data is being collected and processed. This Privacy Policy is our primary means of fulfilling this obligation.
• Right of Access: You have the right to request a copy of the personal data that casinoscores holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by casinoscores be corrected or updated.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing on grounds relating to your particular situation.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller where technically feasible.
• Right to Lodge a Complaint: If you believe that casinoscores has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Privacy Officer using the contact details provided in Section 13 of this Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that some rights are subject to limitations and exceptions under the Data Privacy Act and other applicable Philippine laws.

The casinoscores Platform is strictly intended for individuals who are 21 years of age or older, in compliance with Philippine gaming regulations. casinoscores does not knowingly collect personal data from individuals under the age of 21.

If you are under 21 years of age, you are not permitted to register an account, access real-money gaming features, or use any services on the casinoscores Platform. Any account found to belong to a person under 21 will be immediately suspended, and any funds in the account will be handled in accordance with our Terms and Conditions and applicable regulatory requirements.

Parents and guardians are encouraged to use parental control software and to monitor their children's online activity to prevent access to gambling platforms. casinoscores supports responsible gaming and the protection of minors from gambling-related harm.

casinoscores is primarily operated for and from the Philippines. In some circumstances, your personal data may be transferred to, stored in, or processed in countries outside the Philippines — for example, where we use cloud-based service providers or technology partners whose servers are located in other jurisdictions.

Where such transfers occur, casinoscores takes appropriate steps to ensure that your personal data receives an adequate level of protection, consistent with the requirements of the Data Privacy Act of 2012. These steps may include:

• Transferring data only to countries that have been recognised as providing an adequate level of data protection.
• Entering into data transfer agreements with recipient organisations that incorporate appropriate data protection safeguards.
• Ensuring that third-party service providers are contractually bound to process your data only in accordance with our instructions and applicable data protection law.

By using the casinoscores Platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject to the safeguards outlined above.

casinoscores reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, we will notify registered players by posting a prominent notice on the Platform and, where practicable, by sending a notification to the email address associated with your account.

The updated Privacy Policy will take effect from the date it is posted on the Platform. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the casinoscores Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how casinoscores is protecting your personal data. If you have any questions about changes to this Policy, please contact our Data Privacy Officer using the details provided below.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by casinoscores, please contact our Data Privacy Officer. We are committed to addressing all privacy-related enquiries promptly and in accordance with applicable law.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For more information about your rights under the Data Privacy Act of 2012, visit the NPC's official resources.

For responsible gaming support, self-exclusion requests, or deposit limit tools, please visit our Responsible Gaming page. For general platform questions, review our FAQ page.