At casinoscores, we believe that gaming should always be fun, safe, and within your control. Our responsible gaming framework is built to protect every Filipino player — because your well-being comes first, always.
casinoscores is more than just an online gaming platform — it is a community built on trust, fairness, and genuine care for every player. We understand that for the vast majority of our players across Manila, Cebu, Davao, Quezon City, and Makati, gaming is a form of entertainment enjoyed responsibly. But we also know that for some, gambling can become a problem — and that is something we take very seriously.
Our responsible gaming programme at casinoscores is designed to give you the tools, information, and support you need to keep your gaming experience positive and in control. Whether you want to set a daily deposit limit, take a short cooling-off break, or permanently exclude yourself from the platform, casinoscores makes it easy to do so — no questions asked, no delays.
Responsible gaming is not just a policy at casinoscores — it is a core value embedded in everything we do, from how we design our platform to how we train our support team. If you ever feel that your gaming is getting out of hand, we encourage you to reach out. Help is always available, and there is absolutely no shame in asking for it.
Age Policy
Every player who registers at casinoscores is required to complete a Know Your Customer (KYC) verification process before they can make deposits or access real-money games. This process requires you to submit a valid, government-issued Philippine ID — such as a passport, UMID, SSS ID, PhilSys National ID, or driver's licence — to confirm that you are at least 21 years of age.
If you suspect that a person under 21 has registered or is using a casinoscores account, please contact our support team immediately at [email protected]. We will investigate and act on all such reports as a matter of priority.
Player Protection Tools
casinoscores provides a full suite of responsible gaming tools that you can activate at any time from your account settings. Your safety is always one tap away.
Set daily, weekly, or monthly deposit limits on your casinoscores account to keep your spending within a budget you are comfortable with. Limits take effect immediately and can only be increased after a mandatory cooling-off period.
Decide in advance how long you want to play in a single session. casinoscores will notify you when your chosen session time is up, helping you stay aware of how long you have been playing and avoid losing track of time.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets on casinoscores, giving you the space to step back and reassess.
If you feel you need a longer break or want to stop gambling altogether, casinoscores offers self-exclusion options ranging from 6 months to permanent exclusion. Once activated, self-exclusion cannot be reversed during the chosen period.
Set a maximum loss threshold for a given period. Once you reach your loss limit, casinoscores will automatically prevent further play until the limit period resets, protecting you from chasing losses in the heat of the moment.
Enable periodic reality check pop-ups that remind you how long you have been playing and how much you have wagered. These gentle nudges help you stay grounded and make informed decisions about whether to continue playing.
Know Your Limits
Honest self-reflection is the first step toward healthier gaming habits. Ask yourself these questions — your answers are private and for your own benefit only.
The following questions are based on internationally recognised problem gambling screening tools. If you answer "yes" to two or more of these questions, we strongly encourage you to use casinoscores's responsible gaming tools or seek professional support.
Have you ever spent more money on gambling than you originally planned or could afford to lose?
Have you ever felt the need to bet more and more money to get the same level of excitement from gambling?
Have you ever tried to win back money you lost gambling — sometimes called "chasing losses"?
Has gambling ever caused you to neglect your work, studies, family responsibilities, or personal relationships?
Have you ever borrowed money, sold belongings, or used funds meant for bills or necessities in order to gamble?
Have you ever felt restless, irritable, or anxious when you tried to cut down or stop gambling?
Have you ever hidden your gambling activity from family members, friends, or your partner?
Have you ever felt that gambling is a way to escape from problems, stress, loneliness, or negative emotions?
Awareness
Recognising the early warning signs is key to getting help before gambling becomes a serious problem. casinoscores wants every player to be informed.
Spending beyond your means, borrowing money to gamble, or using funds set aside for rent, groceries, or bills (like GCash or BDO savings) to fund gaming sessions.
Lying to family or friends about how much time or money you spend gambling, or neglecting important relationships and responsibilities because of gaming.
Using gambling as a way to cope with stress, anxiety, depression, or boredom — or feeling irritable and restless when you are not able to play.
Continuing to gamble in an attempt to recover money you have already lost, often leading to even greater losses and a cycle that is difficult to break.
Losing track of how long you have been playing, regularly gaming for much longer than you intended, or prioritising gaming over sleep and daily routines.
Missing work, school, or important commitments because of gambling, or finding that thoughts about gaming are affecting your concentration and productivity.
Step by Step
Requesting self-exclusion at casinoscores is straightforward and takes effect immediately. Here is how to do it.
Sign in to your casinoscores account using your registered email address and password. Make sure you are on the official casinoscores platform at casinoscores.vip.
Go to your Account Settings and select the "Responsible Gaming" section. Here you will find all available player protection tools, including deposit limits, session limits, cooling-off periods, and self-exclusion options.
Select the self-exclusion duration that is right for you — options include 6 months, 1 year, 3 years, or permanent exclusion. Think carefully about your choice, as self-exclusion cannot be reversed during the selected period.
Confirm your self-exclusion request. Your account will be immediately suspended and you will be logged out. casinoscores will also unsubscribe you from all marketing communications for the duration of your exclusion.
If you are unable to access your account settings or need immediate assistance with self-exclusion, contact our support team directly at [email protected]. Our team is available 24/7 and will process your request without delay.
Additional Resources
Beyond the core tools, casinoscores has built additional layers of protection into the platform to support responsible gaming at every level.
Mandatory KYC verification ensures every casinoscores player is who they say they are — protecting against identity fraud and underage access.
Active on All AccountsReceive automatic notifications when your spending approaches your set limits, giving you advance warning before you reach your threshold.
ConfigurableAccess a full, transparent history of your gaming activity, deposits, and withdrawals at any time — so you always have a clear picture of your play.
Always AvailableOur dedicated support team is available around the clock to assist with responsible gaming requests, account queries, and player welfare concerns.
24/7 AvailableHealthy Habits
The best gaming experience is one where you are in full control. casinoscores encourages all players — whether you are spinning slots, playing bingo, or enjoying live casino games — to follow these simple guidelines for a healthier, more enjoyable gaming experience.
Ready to Play Responsibly?
Join thousands of Filipino players who enjoy casinoscores responsibly every day. Set your limits, know your boundaries, and play for fun — not to chase losses or escape problems.
By playing at casinoscores, you confirm that you are at least 21 years of age and agree to our responsible gaming guidelines.